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Small Business
Plan an exit interview
November 13, 2000: 12:34 p.m. ET

A comprehensive discussion with departing staffer can help you in future
By Jane Applegate
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NEW YORK (CNNfn) - If you've done everything you can to keep a great employee, but they decide to move on, be sure to conduct a comprehensive exit interview.

The information you glean could help you make better hiring decisions, according to Diane Domeyer, executive director of Office Team, a staffing company based in Menlo Park, Calif.

Here are some ideas for a successful exit interview:
  • Meet in a neutral location and explain that all the information will be kept confidential and not used against remaining workers.
  • Consider asking a supervisor or other manager to sit in on the conversation.
  • Never ignore a departing employee's claim of mistreatment or discrimination. Refer the matter to your HR department or attorney for review.
  • Ask open-ended general questions to start, but later be as specific as possible.
  • Take emotions into account. If the person is upset about leaving, what they say should be taken with consideration for their feelings.
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Jane Applegate, a syndicated columnist and author of 201 Great Ideas for Your Small Business, covers small business for CNNfn.

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Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.