|
Kodak restructures unit
|
 |
January 8, 2001: 12:48 p.m. ET
Customer service division to be revamped; 3,500 employees reassigned
|
NEW YORK (CNNfn) - Eastman Kodak Co. announced Monday that it will reorganize its global customer service operations and reassign most of the unit's 3,500 employees to other units.
The Rochester, N.Y.-based company said the move is designed to streamline company operations and improve customer service. As part of the move, Cynthia J. Martin, president of the global customer service division and a Kodak vice president, has resigned.
Most of the unit's 3,500 employees will be reassigned to individual Kodak business units. The remaining employees will stay on as part of a reduced operation.
 "This new organization will help the company accelerate the delivery of support services by providing greater organization simplicity, increased accountability and an enhanced focus on customer needs," said Martin M. Coyne II, president of Kodak's commercial business group.
Kodak appointed Frank DiOrio as general manager and vice president of the service and support unit.
Last month, Kodak (EK: Research, Estimates) cut its fourth-quarter profit outlook, citing a slowdown in consumer spending. The warning marked the second time the company reduced expectations for the period.
In October, the company announced a restructuring plan focusing on new products and customer service, reducing the number of executives reporting directly to the chief executive officer to nine from 15.
Shares of Kodak, a component of the Dow Jones industrial average, lost 56 cents to $41.44 in afternoon trading. The stock is down nearly 40 percent from its 52-week high of $67.50. 
|
|
|
|
|
|
Eastman Kodak
|
Note: Pages will open in a new browser window
External sites are not endorsed by CNNmoney
|
|
|
|
 |
|
