BlackBerry email service goes down

Users of Research In Motion's mobile device experience email failure due to a reported outage in RIM's network.

Subscribe to Technology
google my aol my msn my yahoo! netvibes
Paste this link into your favorite RSS desktop reader
See all CNNMoney.com RSS FEEDS (close)

Mobile chatter
WSJ: Motorola and Nortel in talks over $10B joint venture of network equipment units.

NEW YORK (CNNMoney.com) -- BlackBerry email service went down Monday afternoon, according to Research in Motion, maker of the smartphone.

In a service notification sent to CNN, RIM said BlackBerry subscribers "may be unable to send or receive messages and may also be unable to "register their device, roam in another location, or use other services such as Internet browsing."

The service outage was causing intermittent delays for subscribers in North America, RIM said in a statement late Monday. The company also said that voice and SMS services were not affected.

Stephanie Walsh, a spokeswoman for Sprint Nextel, said the outage began at 3:20 ET and affected all carriers, but not necessarily all BlackBerry users. Walsh said RIM informed Sprint the outage was resolved and that a backlog of emails would be coming soon.

Mark Siegel, a spokesman for AT&T, another BlackBerry carrier, said his company was informed at 3:30 ET about the outage.

According to Verizon spokesman, Tom Pica, a RIM email server had gone down, which was the source of the problem. "Service has been restored," said Pica, "it will just take a little while [for Verizon's system] to catch up."

Voice service on the Verizon network was not affected, he said.

"A couple of hours is not a huge deal," said Tom Kelly, a spokesman for JPMorgan Chase. "It's probably a nuisance. Longer will be a problem. It's amazing how we rely on them."

JPMorgan Chase's (JPM, Fortune 500) employees use the BlackBerry under multiple carriers, including AT&T and T-Mobile, he said.

RIM's BlackBerry network had about 12 million subscribers as of December 20th, when it reported its third quarter earnings.

RIM experienced major network outages in April and September 2007.

Sprint (S, Fortune 500), Verizon (VZ, Fortune 500) and AT&T (T, Fortune 500) said the outage was not due to a malfunction within their networks.

RIM (RIMM) apologized to customers for the service interruptions and said it is "currently working towards a resolution and will provide an update as soon as possible." To top of page

Photo Galleries
10 of the most luxurious airline amenity kits When it comes to in-flight pampering, the amenity kits offered by these 10 airlines are the ultimate in luxury More
7 startups that want to improve your mental health From a text therapy platform to apps that push you reminders to breathe, these self-care startups offer help on a daily basis or in times of need. More
5 radical technologies that will change how you get to work From Uber's flying cars to the Hyperloop, these are some of the neatest transportation concepts in the works today. More
Sponsors

Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.

Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.