Macy's reports overcharging customers

The retailer says it overcharged a small number of customers who paid with debit cards on the Saturday before Christmas.

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By Lara Moscrip, contributing writer

At what level will the Dow Jones industrial average, which ended 2008 at 8,776, finish 2009?
  • Above 10,000
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NEW YORK ( -- Some Macy's stores overcharged holiday shoppers who used debit cards to make purchases on one of the busiest shopping days of the year.

A Macy's (M, Fortune 500) spokesman said Friday that customers at some stores in its central and eastern divisions may have had multiple debits made to their checking accounts on Saturday, Dec. 20.

Macy's would not reveal how many customers were overcharged, saying only that the glitch affected "less than one-half of 1% of transactions" that took place between 1 and 2:45 p.m.

According to a written statement from a Macy's spokesman, the retailer has communicated with customers' banks, and the banks are crediting customers' checking accounts. Any overdraft fees triggered by the multiple debits would be credited to customers.

Shoppers who are still having problems with their bank accounts can get help by faxing their statement to Macy's, at (513) 573-2433, with their account number blacked out, to the attention of "Third Party Credit."

A Macy's spokesman said the multiple debits to checking accounts were caused by a "systems issue."

Customers who paid with credit cards were not affected.

The Saturday before Christmas is one of the year's biggest shopping days for retailers, along with the post-Thanksgiving "Black Friday."  To top of page

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