In August, Starbucks directs baristas in the southeastern United States to e-mail a coupon for a free iced coffee to friends and family members. But e-mail knows no geographic boundaries and, worse, can be printed repeatedly.
After the e-mail spreads to every corner of the country and is reproduced en masse, Starbucks yanks the offer, leading disgruntled customer Kelly Coakley to file a $114 million class-action lawsuit.
![One venti, triple-shot, extra-hot lawsuit comin' right up...]](http://i.a.cnn.net/money/galleries/2007/biz2/0701/gallery.101dumbest_customerservice/images/11_starbucks_award.jpg)
One venti, triple-shot, extra-hot lawsuit comin' right up...]
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