Flying High
Now more than ever, top customers of airlines find that loyalty pays. Business 2.0 takes a look at the best – and worst – of frequent-flier programs. By Lia Steakley
American AAdvantage
American AAdvantage
American is the most generous about granting elite status to travelers who lack the requisite miles. Periodic promotions boost customers who agree to fly an extra 5,000 or 10,000 miles in 90 days, even on discounted fares.

Key markets: Chicago, Dallas, Los Angeles, Miami, New York, San Juan

Elite miles: Gold (25,000), Platinum (50,000), Executive Platinum (100,000)

Pros: Members can lock in upgrades to business class on domestic flights early with $30 coupons worth 500 miles apiece. Admirals Club members have free access to Regus Group's fully equipped business lounges in 180 U.S. cities.

Cons: Unused miles expire after three years, and only Executive Platinum members can expect automatic upgrades. Members say in-flight service has declined and the new business-class seats don't compare to those on rival carriers.
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Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.