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Plan an exit interview
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November 13, 2000: 12:34 p.m. ET
A comprehensive discussion with departing staffer can help you in future
By Jane Applegate
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NEW YORK (CNNfn) - If you've done everything you can to keep a great employee, but they decide to move on, be sure to conduct a comprehensive exit interview.
The information you glean could help you make better hiring decisions, according to Diane Domeyer, executive director of Office Team, a staffing company based in Menlo Park, Calif.
Here are some ideas for a successful exit interview:
- Meet in a neutral location and explain that all the information will be kept confidential and not used against remaining workers.
- Consider asking a supervisor or other manager to sit in on the conversation.
- Never ignore a departing employee's claim of mistreatment or discrimination. Refer the matter to your HR department or attorney for review.
- Ask open-ended general questions to start, but later be as specific as possible.
- Take emotions into account. If the person is upset about leaving, what they say should be taken with consideration for their feelings.
Jane Applegate, a syndicated columnist and author of 201 Great Ideas for Your Small Business, covers small business for CNNfn.
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