TeleTech Holdings, Inc. is a global business process outsourcing company that provides technology-enabled, fully-integrated customer experience management solutions. The company operates its business through the following segments: Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services. The Customer Management Services segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment. The Customer Growth Services segment includes the technology-enabled sales and marketing business. The Customer Technology Services segment includes the hosted and managed technology offerings, including certain acquired assets of eLoyalty. The Customer Strategy Services segment includes the customer experience strategy and data analytics offerings. TeleTech Holdings was founded by Kenneth D. Tuchman in 1982 and is headquartered in Englewood, CO.