Cutting the script for customer calls
Leadership by Geoff Colvin Videos
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Executive recruiter Gerry Roche discusses why the former CEO of Apple clashed with co-founder Steve Jobs.
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Jarden CFO Ian Ashken says that 'product innovation and the weather' are the two biggest drivers of hot sales trends for the company.
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CFO Ian Ashken discusses the importance of Jarden's numerous brands to have a strong online presence.
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Jarden CFO Ian Ashken explains why the company leaves its brands alone to do their own sales and marketing.
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CFO Ian Ashken discusses where in the world Jarden has growth opportunity.
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HSN, Inc. CFO Judy Schmeling says that since the recession, HSN consumers are buying more 'selfless' purchases like home products over things like jewelry.
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HSN, Inc. CFO Judy Schmeling says that the power of television to 'tell someone why they need this product' gave HSN a unique advantage that other retailers did not have during the economic downturn.
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HSN, Inc. CFO Judy Schmeling explains how HSN producers navigate the sales process in real-time by constantly monitoring the numbers coming in from television and online.
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HSN, Inc. CFO Judy Schmeling explains how celebrities and partnerships with iconic brands allows HSN to 'tap in' to new consumers.
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Key tips from past leaders
"We are professional crisis managers in the airline business, and we're very good at it. We remain calm." Play
"In my life I had a number of people who were important and who set certain expectations. You start with your parents -- they always said, "You can do anything you want to, just put your mind to it." More
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