The US Airways employee responsible for sending out a pornographic tweet Monday will not be fired, the company said, because it was a mistake.
A link to a pornographic image was included in a tweet from US Airways when replying to a customer who was complaining about the airline's service on Twitter. The link should have led to a web page where customers can submit complaints.
Instead the link led to a lewd image that was initially posted in a tweet sent to US Airways from another Twitter user. US Airways flagged that tweet as inappropriate, but the employee then inadvertently included a link to the image in a US Airways tweet.
"It was an honest mistake and it was done while capturing the tweet and flagging it as inappropriate, our standard procedure," said Matt Miller, a spokesman for US Airways' parent company American Airlines Group (. )
The employee, who is someone tasked with tweeting from the US Airways Twitter ( handle, won't be punished. But the airline is reviewing its processes to prevent a similar thing from happening in the future, Miller said. )
The obscene tweet was deleted as soon as US Airways realized the mistake on Monday and the airline issued an apology via Twitter.