The company will expand and give more authority to an investigative team designed to catch issues both before and after vehicles enter the market.
Staffing on the team will double, and it will monitor complaints, accident reports, legal claims and other feedback. The unit is also tasked with determining the root cause of issues flagged by engineers -- like the ignition switch flaw -- when vehicles are in pre-production.
"They are the data miners and the field investigators that will actually be able to deploy to the accident site or the dealership site and make decisions," Reuss said. He explained they will evaluate reports and ask, "Is this a safety issue or is a customer dissatisfied, or is it a compliance (issue)?"
GM's CEO: Cost of fix 'not my focus'
The reorganization also positions the company to address issues that it foresees becoming increasingly important, such as cybersecurity in its vehicles, Reuss and other company officials told reporters on a conference call.
The company said additional changes are likely in the future.