By Aimee Rawlins and Julianne Pepitone @CNNMoney December 18, 2013: 6:38 AM ET
Social media #fails
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Big brands just don't learn. Year after year, they commit major social media screwups that make headlines.
As he is wont to do, Kenneth Cole sparked outrage with a tweet making light of the Syrian conflict ("'Boots on the ground' or not, let's not forget about sandals, pumps and loafers"), while Home Depot(HD) faced allegations of racism from a photo it tweeted.
And after an appearance on the show "Kitchen Nightmares," Arizona-based Amy's Baking Company posted all-caps, expletive-laden threats against people who dared to post critical comments on Facebook. (The company later claimed its Facebook(FB), Yelp(YELP), Twitter(TWTR) and main website were hacked.)
But this year in particular, a few huge companies faced firestorms after tweeting about national tragedies in a manner the masses deemed exploitative.
After the Boston Marathon bombing, food site Epicurious tweeted: "Boston, our hearts are with you. Here's a bowl of breakfast energy we could all use to start today," with a link to a recipe. A half hour later: "In honor of Boston and New England, may we suggest: whole-grain cranberry scones!" Epicurious later apologized for the "insensitive" tweets.
AT&T(T) was also forced to apologize after a September 11-related post on Twitter and Facebook. Three months later, Campbell's Soup issued a mea culpa for commemorating the anniversary of Pearl Harbor by tweeting a Spaghetti-Os mascot holding an American flag.
Moral of the story: On the anniversary of a terrible day in our nation's history, step away from Twitter. - J.P.