This involves "taking the initiative" to investigate IT system outages and to identify their root causes. This sounds like a necessary position, but it's more like the fifth - or sixth - wheel. You are the middle-man in a situation where the actual analyst could do the work himself. This is all talk, conference calls, paper, audit-talk, beauracracy, and general nonsense.

We are told to use "tools" to do problem solving, such as "the five whys", and other mystical approaches which appear more like a trip to Oz than to real problem solving, which requires just some basic and rock-steady detective work. I miss the days when I did some real work