Jumeirah Carlton Tower, London, England
Concierge team

"A regular Jumeirah business guest came to us with a challenge. He had found a fragrance by chance in Dubai airport that he loved and had just run out of. He couldn't find it anywhere on his travels.

"We did our research and contacted the manufacturer. As it turned out,Taaj Al Raas by Ajmal is a Dubai 'Duty Free' fragrance. It is not manufactured or distributed outside of Dubai (International Airport)... So, between Oscar, the concierge manager at Burj Al Arab, and us, we devised a plan:

"At the time, the Jumeirah Film Crew was in London, filming our hotel video. We knew that they were from Dubai and we asked for a volunteer to take money to Oscar in Dubai for five bottles of the fragrance.

"With the five bottles now successfully purchased by Oscar, all that was needed now was a fragrance attaché! We had a helpful person who was coming from Dubai and staying at Jumeirah Carlton Tower in London to assist. Six weeks later, the guest arrived in London for a business meeting.

"The look on our guest's face when we presented him with five bottles of his beloved fragrance was priceless!"

NEXT: Preventing a fashion faux pas