With 47 call centers scattered in 20 countries, Sykes helps its corporate clients cut costs by taking over customer service and tech support functions, as well as handling logistics like inventory control and product delivery and returns. That adds up to 250 million customer interactions each year over phone, e-mail, and Web by Sykes' 30,000-strong employee force around the world.
And Sykes, which has a healthy balance sheet with no long-term debt, continues to see increased demand from U.S. corporations looking to save money without sacrificing customer service, according to Bob Evans of Craig-Hallum Capital Group.
--E.L.
