Be reasonable and polite
Be reasonable and polite
Name: Mike Domire, 27
Occupation: Firefighter
Location: Delaware, Ohio

The rental company didn't have the moving truck I'd reserved, so I took a smaller truck and made it work. They billed me for the same price.

I called customer service and simply asked them to charge me for the smaller truck and take off $20 for the inconvenience. She said they couldn't do that, and I again asked in detail for what I wanted and said I thought that was fair. She replied, "Hold on, sir." When she came back, she said she talked to her manager and they would be happy to do that to keep my business.

When this happens to you, don't expect them to comp your whole car rental. That's unrealistic. Also, treat the rep like an important person. Use 'ma'am' or 'sir,' say 'no problem' when you're put on hold. Stand out by being a nice person.


As told to by Ismat Sarah Mangla @Money - Last updated November 21 2011: 6:59 AM ET
What to do with $1,000 now

When stocks are scary and bank account yields paltry, parking your money under the mattress might seem like the only sensible move. Not the case.

Find Homes for sale
  • Property Type
  • Find a home in:
    New York | Atlanta | Chicago | Los Angeles
    Washington D.C | Houston | Philadelphia | More options
Most Popular
 
 
 
 
 

Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.