'My secret to super customer service'

From a free lawnmower replacement and swankier hotel room to a coveted seat on another flight after a cancellation, these 10 consumers have mastered the art of getting what they want from customer service reps.

Name: Danny Kofke, 36

Occupation: Special education teacher and author

Location: Hoschton, Ga.

I subscribe to NFL Sunday Ticket on DirecTV. I saw an ad offering the extra SuperFan feature, which gets you games in high-definition for free if you sign up for Sunday Ticket. But current subscribers have to pay $99.

I called and said I'd like it for free too, because I'm a loyal customer. The rep told me the promotion was for new subscribers only, so I said I'd gladly cancel. After 15 minutes on hold, I got it for free, too. It never hurts to ask.

NEXT: Shift blame away from the customer reps

As told to by Ismat Sarah Mangla @Money - Last updated November 21 2011: 6:59 AM ET

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'My secret to super customer service'

From a free lawnmower replacement and swankier hotel room to a coveted seat on another flight after a cancellation, these 10 consumers have mastered the art of getting what they want from customer service reps.