Hotels have to be at their best all the time. Disappoint a guest and they may never return, or worse, write a bad review online for every potential customer to see.
Tina Williams worked as an assistant hotel manager for two and a half years as she finished up her bachelor's degree at Johnson & Wales University's North Miami campus.
"You're trying to make sure that the experiences your guests have meet or exceed their expectations," said Williams, who works in a resort hotel in Fort Lauderdale, Fla. "The big challenge is reading between the lines, figuring out what they really want."
It can be difficult to have a normal life, since assistants often get stuck working weekends, holidays and nights.
The pay for assistants is modest, depending on the size and prestige of the lodging. Diligent employees often work their way up the ladder quickly, where they can make much higher pay, especially at luxury resorts and five-star hotels.
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