Hotels may not usually receive calls acknowledging a beautiful turndown or a spotless bathroom, but if there's shampoo missing or a room isn't quite ready at check-in time, executive housekeepers will hear all about it.
It's their job to make sure that the housekeeping staff is keeping rooms cleaned and stocked. But guests aren't the only ones whom executive housekeepers need to please.
"I have management above me, I have employees below me, I have all my guests and I have coworkers in different departments. And my job is to make them all happy," says Carolyn Arnovitz, director of housekeeping at the Hotel on Rivington in New York City.
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Arnovitz also oversees housekeeping needs for her hotel's restaurant, event space and nightclub.
It's a whole lot of work for not a lot of pay, especially given that some executive housekeepers manage dozens of employees.
And there's plenty that can go wrong. One of the most important aspects of Arnovitz's job is managing the supplies needed by her staff.
"Imagine the stress of running a hotel and running out of toilet paper or clean sheets," she says.
