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Road Warrior: Arne Sorenson

Getting upgrades
Getting upgrades
The secret to getting an upgrade is really no secret at all: Concentrate your travel with as few providers as possible. You'll be that much more important to them, and they will care more about you. There is no secret password you can use.


This story is from the May 21, 2012 issue of Fortune.
By Scott Gummer, contributor @FortuneMagazine - Last updated May 18 2012: 6:02 AM ET
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