How to make a comeback
We asked the brightest minds in business how they do what they do and how you can cash in on their advice in the year ahead.
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Edgar Bronfman Jr.
Edgar Bronfman Jr.
CEO, Warner Music Group
Turn Gripe Sessions Into Brainstorms
The first thing I did when we bought Warner Music was to fly to every major location and hold town hall meetings. I introduced myself, told them why we bought the company and what our vision was. I followed that up with regular town halls.

I also have what we call employee roundtables, where every other month I'm meeting with 15 or 20 junior-level employees, and we hold completely confidential two-hour sessions. I've held them in New York, Los Angeles, Nashville, London, other European cities, and Hong Kong. I usually start them off with a 15-minute soliloquy on where I think the company is headed and what I want to accomplish from the meeting. Once the discussion starts, it's very free-form. Everything that happens in that conference room remains confidential within the group. So if people have criticisms that involve a more senior person in the company, nobody gets threatened, which is both informative to me and also builds a feeling of trust between the employees and their senior leadership.

It's a little like going to an AA meeting. You make a pledge and ask them to honor their commitment. As it turns out, because you give people that freedom, it doesn't turn into a gripe session. Instead they give us ideas about how to make the company better. There are waiting lists now for these roundtables.
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Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.