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Royal Bank of Canada: glitch fixed
RBC's operations should return to normal this weekend, many branches will be open to help clients.
June 4, 2004: 4:32 PM EDT

NEW YORK (CNN/Money) - Royal Bank of Canada, the country's largest bank, said Friday it has fixed a computer glitch that has affected many of its customers in the past week and its bank account operations should return to normal this weekend.

A technical problem that started on May 31 prevented client transactions, such as deposits, withdrawals and payments, from showing up in account balances.

The glitch was fixed Tuesday, but a huge backlog in verifying transactions has caused a delay in adjusting account balances, a spokeswoman for Royal Bank said on Friday.

"We have fixed the root of the problem, but now we're trying to update the system," said Judi Levita, a spokeswoman for RBC. "We are keeping many of our branches open this weekend to help customers affected by this."

RBC has about 10 million banking clients in Canada and processes about 10 million transactions a day, Levita told CNN/Money.

The bank said the problem had not affected customers outside of Canada.  Top of page




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Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.