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AT&T Wireless ranks worst in cell survey
J.D. Power survey of cell phone users puts AT&T Wireless below average throughout the country.
August 19, 2004: 3:41 PM EDT

NEW YORK (CNN/Money) - AT&T Wireless scored below average in every region of the country in the latest J.D. Power and Associates Wireless Call Quality Performance Study.

The marketing research firm surveyed cell phone users to determine the types of cell phone service problems users found most impacted their perceptions of overall quality and the frequency of those problems. Carriers were then scored based on the frequency and seriousness of problems. Static and interference was rated as the most serious problem by cell phone users. No connection on the first try was the second most serious problem and voice distortion was the third most serious.

"We have dramatically improved our network," said Mark Siegel, an AT&T Wireless spokesman, adding that the survey may not reflect recent upgrades in the company's cellular network.

J.D. Power Wireless Performance Study
 NortheastScore Mid-AtlanticScore SoutheastScore
  Sprint PCS104  Verizon105  T-Mobile104
  Verizon104  T-Mobile103  ALLTEL 101
  Nextel100  (Average)102  Sprint PCS100
  T-Mobile100  AT&T Wireless100  Verizon100
  (Average)99  Nextel100  (Average)99
  AT&T Wireless93  Sprint PCS99  Cingular98
  Cingular86  Cingular97  Nextel98
  AT&T Wireless93
 North centralScore SouthwestScore WestScore
  Nextel105  T-Mobile107  Sprint PCS105
  T-Mobile101  Sprint PCS102  Qwest PCS103
  US Cellular101  Verizon101  T-Mobile103
  Verizon100  (Average)101  Cingular102
  (Average)100  Cingular100  Verizon101
  AT&T Wireless99  ALLTEL96  (Average)101
  Sprint PCS97  AT&T Wireless96  AT&T Wireless94
  ALLTEL96
  Cingular96

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