Post office makeover

Is the U.S. Postal Service headed for the dead letter office? Without help from Uncle Sam, some drastic changes are in order.

Postage due
Postage due
The more we pay bills online and send e-cards, the more it hurts the U.S. Postal Service, which last fiscal year lost $5.1 billion. Now it must cut some $20 billion. Here's how the USPS plans to do it.

Source: USPS, UPS, FedEx
By Alex Konrad, reporter @FortuneMagazine - Last updated December 07 2011: 6:07 AM ET
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What to do with the postal service

Just about everyone knows that the postal service needs a makeover. The real challenge is in pushing reform through the legislative system.