(FORTUNE Magazine) – It takes a sharp career counselor to keep track of the jobs spawned by our technological age: sysop, network administrator, CyberCierge. CyberCierge? Walking into the Grand Millenium, the world's first CyberBuilding[TM], I open a hidden door by pulling on a little metal loop in a polished wood panel, head down a staircase, wend my way through some concrete-block hallways, and find a tiny office jam-packed with telephone equipment, network devices, and assorted zigzaggy wires. There I greet--yes--the world's first CyberCierge[SM], Stephen P. Puchkoff.

Puchkoff's job, basically, is to make the folks spending big bucks to live in the Grand Millenium feel great about being wired. A luxury condo building on Manhattan's Upper West Side, the Grand Millenium offers residents up to 12 phone lines per unit and high-speed Internet access via eight T1 lines and miles of high-bandwidth fiber-optic cable, coaxial cable, and copper wire. Puchkoff installs and maintains the phone lines and Internet connections, and manages the building's switches and hubs. He hangs out in his little office all day and responds to frantic pages at all hours of the night. As we start talking, the phone rings. "Hey, it's the plumber! Let me in!" a guy yells through the building intercom. "I'm the phone guy," says Puchkoff, nicely, and directs him to the building's super.

Thanks to the phrase-coining zeal of a bow-tied colleague named Land Grant, Puchkoff is a budding media star. One day the New York Times wants to know about his job; now it's FORTUNE. Sitting in the little office, Puchkoff plays a tape of an interview he gave New York's WCBS Newsradio 88. "I said 'um' twice," he frets.

You need more than technical acumen and the work ethic of a Saint Bernard to be a CyberCierge. "Stevie's personality is unique," says his boss, Robert Birnbach, CFO of DualStar Technologies, which manages the infrastructure of a number of New York-area apartments ("We're just a mishmash of kids from Brooklyn making good," says Birnbach). "He's disarming. If the King of Spain lived in that building, Stevie would treat him the same way he treated the janitor." Puchkoff says the residents--who pay up to $3.4 million for an apartment--are "really sweet, helpful."

A tenant calls to complain about the phone service and I realize there's time for just one last question. I want to know about Puchkoff the man, away from the job. "What do you think of this Internet stuff?" I ask. The world's first CyberCierge shrugs. "When I get home, I've got to walk the dogs and do homework with the kids. I don't use it that much."