Symetra Deploys eGain Knowledge to Transform Customer Service
Leading Financial Services Company Uses Award-Winning eGain Knowledge Solution in the Cloud to Guide Service Reps to Accurate Answers on Products and Policies
eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that Symetra Financial Corporation, a leading provider of diversified financial and insurance products, deployed eGain's award-winning solution for guided knowledge to provide superior customer service.
A pioneer in its domain, Symetra serves 1.7 million customers nationwide, through a network of independent advisors, brokers and agents. Wanting to extend its differentiation from products to customer service, the company deployed eGain Knowledge. The goal is to make its contact center agents effective and efficient in answering customer queries, which cover a broad range of topics:
"As routine queries get automated, contact center agents have to proactively advise, not just respond," said Ashu Roy, eGain CEO. "Our knowledge solution has a track record of guiding service reps to best answers in the face of product proliferation, while eliminating the need for on-going training."
To learn more about eGain Knowledge and how to try it risk-free, visit: http://www.egain.com/products/knowledge_agent/ http://www.egain.com/products/web_self-service/ http://www.egain.com/try-buy
About eGain eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain software, visit http://www.egain.com/products/
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
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