CNNMoney.com
Companies Economy International Corrections Pre-market trading After-hours trading Winners/losers/actives Bonds Currencies Commodities Money Magazine Retirement Mutual Funds Taxes Ask the Expert Money 101 Autos Loan Center Best Places to Live Calculators Mortgage Rates Personal tech Big Tech blog Techland blog Sectors and stocks Fortune 500 techs Tech Talk 100 best places to launch Ultimate resource guide Small biz makeovers FSB 100 Ask & Answer Fortune 500 Technology Investing Management Rankings Main Create portfolio Edit portfolio Create Alerts Edit Alerts
How to Succeed in 2007
We asked 50 of the brightest minds in business how they do what they do - and how you can cash in on their advice in the year ahead.
Back to feature
Michael Scott
Michael Scott
Regional Manager, Dunder-Mifflin Paper Co.
Avoid a Staff Mutiny (With Chocolate, if Necessary)
(As imagined by Greg Daniels, executive producer, and Paul Lieberstein, co-executive producer, of NBC's The Office) Every day someone stops me on the street or in a coffee shop or a magic shop, and they want to know how to motivate their staff! Fantastic, I tell them! Then I tell them there's this old saying, "You can take a horse to water, but you can't make it drink. It will only drink if it's thirsty." I think that while at one point that may have been true, in today's fast-paced business climate, that no longer holds water!! Of course you can make a horse drink. If it doesn't drink, whip it. The horse will understand that you mean business, and it'll start gulping down a ton of water. Now, luckily I don't have to whip my employees - they worship me - plus they drink plenty on their own. Ergo, love. Fantastic! The three keys to motivating your staff are love (positive reinforcement), fear (negative enforcement), and chocolate (chocolate reinforcement).

Nowadays I find chocolate and/or chocolate-based snacks to be great motivators. Everyone loves chocolate. If someone has a lot of work to do, put a piece of fudge in a glass container (so they can see it) and let them know that if they accomplish their tasks, they can eat the fudge. You'll definitely get a reaction!

What's it come down to? Attitude! I teach my workers a "yes, let's get it done!" way of thinking, whereas without me they would think, "OK, I'll do it, but I'd rather just watch TV and do it later." I'm behind that. I'm helping them make life better and better, with no limits! The future is theirs and mine! I believe so much in the future that I invest exclusively in "futures." In fact, you can't invest in "pasts," they don't offer that. I've checked.

There's a saying, "As goes paper, so goes the paper business." You've heard of supply and demand. Well, paper demands that I do my job or I am fired. That's been said to me. And that's a good thing: It's called a warning, and we should heed the warning signs of a downturn. Or an upturn. The point is, motivation is business, and that's fantastic. Business is the backbone of the economy, and those who say otherwise are incorrect or lying to your face. If it weren't for business, this country would probably have another depression, only this one wouldn't be so great.
 What do you think it will take in 2007 to succeed in business? E-mail the editors here.
The 50 People Who Matter Now A Business 2.0 exclusive list: Meet the executive, entrepreneurs, and cutting-edge innovators who are setting today's business agenda. (more)
Best-Kept Secrets of the World's Best Companies Here are 25 great management practices you've probably never heard of - and might want to start implementing tomorrow. (more)
© 2008 Cable News Network. A Time Warner Company. All Rights Reserved. Terms under which this service is provided to you. Privacy Policy
Copyright © 2008 BigCharts.com Inc. All rights reserved. Please see our Terms of Use.
MarketWatch, the MarketWatch logo, and BigCharts are registered trademarks of MarketWatch, Inc.
Intraday data delayed 15 minutes for Nasdaq, and 20 minutes for other exchanges. All Times are ET.
Intraday data provided by Interactive Data Real-Time Services and subject to the Terms of Use.
Historical, current end-of-day data, and splits data provided by Interactive Data Pricing and Reference Data.
Fundamental data provided by Hemscott.
SEC Filings data provided by Edgar Online Inc..
Earnings data provided by FactSet CallStreet, LLC.