Does your customer service stink or shine?

Saying that the customer is No. 1 is no longer enough to stay competitive. Find out if your company is doing all it can to retain key accounts.

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1. Every employee is trained to handle customers.
  • True
  • False
Do your customers love you? Surveys show that more consumers than ever are fed up with bad service. Meet some entrepreneurs who profit by bucking the trend. (more)