100 best money moves you can make
Our annual guide to the best stocks and funds, credit cards, career moves, retirement strategies, and much more.
"What's your name or ID number?"
Why: Shows you're holding the rep to account and may call again ... and again ...
"You're so helpful. How can I let your boss know?"
Why: This makes him want to help you, says Scott Broetzmann, CEO of customer-service consultancy CCMC.
"I hope I don't have to post my song about your poor service on YouTube."
Why: Complaints on social media can easily go viral. (Go to youtube.com and search for "United Breaks Guitars." It's been viewed more than 8 million times and caused a barrage of damaging PR.)
NEXT: 78. Best times to skip big brands
Why: Shows you're holding the rep to account and may call again ... and again ...
"You're so helpful. How can I let your boss know?"
Why: This makes him want to help you, says Scott Broetzmann, CEO of customer-service consultancy CCMC.
"I hope I don't have to post my song about your poor service on YouTube."
Why: Complaints on social media can easily go viral. (Go to youtube.com and search for "United Breaks Guitars." It's been viewed more than 8 million times and caused a barrage of damaging PR.)
NEXT: 78. Best times to skip big brands