100 best money moves you can make

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75-77. Best way to haggle with a service rep
75-77. Best way to haggle with a service rep
"What's your name or ID number?"
Why: Shows you're holding the rep to account and may call again ... and again ...

"You're so helpful. How can I let your boss know?"
Why: This makes him want to help you, says Scott Broetzmann, CEO of customer-service consultancy CCMC.

"I hope I don't have to post my song about your poor service on YouTube."
Why: Complaints on social media can easily go viral. (Go to youtube.com and search for "United Breaks Guitars." It's been viewed more than 8 million times and caused a barrage of damaging PR.)

NEXT: 78. Best times to skip big brands
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Last updated May 12 2010: 10:39 AM ET
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