Who Watches the ID Theft Watchdogs?
Money Helps: Last April I enrolled in an identity protection plan that's supposed to send me an e-mail alert whenever someone checks my credit report.
By Ellen McGirt

(MONEY Magazine) - Question: Last April I enrolled in an identity protection plan that's supposed to send me an e-mail alert whenever someone checks my credit report. A couple of months later, I applied for credit at a furniture store. No alert. I found out that I wasn't covered for all three credit bureaus, so I tried to upgrade. I was dropped altogether! --C.J. Holtzman, Atlanta

Answer: Your question has two parts: how to get what you paid for, and the bigger-picture issue of how much ID theft protection you need. Let's start with the red tape.

For $120 a year, the protection plan you chose--Profile Protect, offered as a promotion through your Discover Card--promised a quarterly look at your credit score, a "credit analyzer" tool (which supposedly helps you make better credit decisions), a quarterly copy of your Equifax report and daily monitoring of your credit file.

So far, so good. But it also included a free premium service, daily monitoring of all three credit bureaus. The glitch: The outside vendor that handles the monitoring required a written authorization to process the upgrade. You sent it, but they never got it--perhaps because you didn't include it with your initial application--so no three-in-one for you! As for your disappearing coverage, blame the ghost in the customer service machine. The inspector from Discover was appropriately apologetic: Your service was restored, and you got three months free as restitution.

Now, how much identity theft protection do you need? Credit monitoring is meant to catch new-account fraud (as opposed to someone taking a joyride with your credit card). James van Dyke, co-author of a landmark Javelin Strategy and Research study on ID theft, says you can get peace of mind for less than what you spent: "Unless you're really at risk, you don't need once-a-day monitoring." Once a week should suffice.

Swift communication between the credit bureaus makes three-in-one coverage a luxury as well. "You can get all the protection you need from a service that monitors only one credit bureau," says van Dyke.

We found coverage (TransUnion ID Fraud Watch) for $43.80 a year--$76.20 less than what you paid. SEE UPDATE BELOW

_________________________

Having a financial nightmare?

Need an advocate or some good advice? E-mail Ellen McGirt at money_helps@moneymail.com.

REPORTING BY JUDY FELDMAN

UPDATE: The total annual price for TransUnion's ID Fraud Watch has since risen to $119.40. We now recommend MyFico's Identity Theft Security Deluxe, at $49.95 a year, instead. Top of page

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Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.