August "Augie" Huber
August
Customer since: 1951 (60 years)
Age: 64
Bank: Missouri Bank
Hometown: Kansas City, Mo.

My grandmother opened my checking account when I was four years old. My family knew the owners of the bank and one of the people on the board was a friend of my father's, so they had an affinity for that bank.

There was only a single branch all the way downtown so it wasn't handy at all. And from my perspective, when I was a teen it was just another stuffy old bank. My account sat dormant for a long time. But when I got into college and opened a savings account, I started using it. I worked summers so I could put that money in there.

And then when I got a house loan from them when I was 22, my perception really turned around.

A funny story that sticks out in my memory is about 20 years ago, a business partner and I bought a piece of real estate and held onto it for a long time. We finally sold it to this very stuffy silk-stocking law firm. At closing, we had on our best suits and were feeling like big shots. But when we got to the parking lot and needed to pay a dollar, neither of us even had a penny. We had to walk three or four blocks to the bank just to get a dollar. So luckily, Missouri Bank was there for me in that moment.

Being the Luddite I am, I don't have a debit card and never use an ATM. I only use credit cards, cash or checks.

The bank has stayed pretty much the same -- just like me. The only difference is that now I'm making deposits instead of my grandmother. I think it's a really good thing that it has remained a community bank. At the big banks, you see mistakes being made that would never happen if you saw the people at church and at community functions.


Last updated September 15 2011: 11:20 AM ET

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