Rank in Delivery: 2
(Previous rank: 1)
Overall score: 7.26
Why it's admiredBusiness looks to FedEx as a barometer for the economy, and as customers sent fewer packages during the recession, decreased revenues led to the company's first-ever layoffs last November. The delivery specialist dropped slightly in its favor with executives, falling six spots from No. 7 last year. But increased demand in its international business, particularly Asia and Latin America, as well as the company's ability to strictly manage costs without sacrificing service, has enhanced the company's reputation for reliable on-time deliveries. --C.T.
Should FedEx be admired, or what?