Title: Director of business development in national sales
What she does: Sells corporate card and expense management tools.
Career highlight: After an uphill battle with the health-care industry, Moore recently signed up a slew of hospitals. She cracked the case by reaching out first to a large hospital association and talking about AmEx's analysis of the industry. It took a year, but she won their endorsement.
Recession survival skills: "Focus on quantifying the value. Give specific cost benefits in your pitch. I also emphasize the resources American Express can offer. IT, for example, is a very tight department in a lot of companies, so we'll offer extra tech-support help."
Phone tip: "I call during off-peak hours, usually before nine o'clock or five, or lunchtime."
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