Table of contents: VOL. 152, NO. 11 - November 28, 2005
COVER STORY
![]() an appreciation
business life
At too many companies marketers never talk with human resources people. So customer service doesn't live up to promises. Here's how to turn things around. (more)
dell's challenge
The powerhouse PC maker has hit A SUDDEN SPEED BUMP. Can the company get back on track? (more)
first
The economy may be cooling outside the Beltway. But things in Washington have never been better. (more)
A pandemic that isn't even here is driving my patients crazy. (more)
Nick Negroponte wants to give $100 laptops to poor kids around the globe. It's a noble goal, but is it feasible? (more)
It's wealthy, sunny, beautiful--and possibly the most dysfunctional big city in America. Can a new mayor fix it? (more)
get a life!
Working 24/7 may seem good for companies, but it's often bad for the talent--and men finally agree. So businesses are hatching alternatives to the punishing, productivity-sapping norm. (more)
innovation
The Xbox 360 kicks off the holidays in high definition. Plus, we pick the top games and gear from Nintendo, Sony, and more. (more)
Multiplayer games are taking off, and with them a vast and unexpected new market. People are trading imaginary things in imaginary worlds yet making real money. (more)
A former child actor builds a brokerage business, buying and selling assets that players earn in videogames. (more)
Shanda, China's hottest online-game company, is betting that it can become an entertainment giant. (more)
investing
The slumping giant needs to put more pep in its funds as it vies for a bigger share of the baby-boomers' billions. (more)
Financial assets are richly priced. That means returns are likely to be far worse than most people expect. (more)
Dental-supply companies are riding the aging baby-boomer wave, without pesky pricing problems and regulatory issues. (more)
The Treasury's I Bonds are paying 6.73%--for the next six months, anyway. (more)
The company has a strong pipeline and is tackling its product problems. (more)
media bubble
prozac backlash
retail revival
Federated CEO Terry Lundgren reckons he can save the great American department store from the scrapheap. His plan? Turn Macy's and Bloomingdale's into national brands. (more)
spitzer's next crusade
sports management
Red Sox owner and hedge fund guru John Henry blamed himself when hotshot GM Theo Epstein quit. But letting Theo come back could be an even bigger blunder. (more)
washington
Everyone says the Supreme Court nominee is "pro-business." But what does that mean? In most areas of business law, his record is far more complex than the phrase suggests. (more)
There are big issues facing us as Ben Bernanke takes over for the great Greenspan. The trouble is, there's not a whole lot he can do about them. (more)
while you were out
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