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Fighting extra hotel fees

Gerri Willis looks at what to do if your hotel tacks charges for optional services onto your bill.

By Gerri Willis, CNN

NEW YORK (CNNMoney.com) -- Hotels are leaving more than chocolates on your pillow - increasingly, guests are facing surcharges for optional services, but extra fees at check-out can leave a bitter taste in your mouth. We'll tell you what to look out for, and how to battle these rising costs.

Consumers will spend about $1.75 billion on hotel fees and surcharges this summer according to a recent study. That's $175 million more than last year, and nearly double the $1 billion they spent in 2003.

1: Know what to look for

You may think that some amenities the hotel offers are covered by the cost of your stay, but you should make completely sure.

If your hotel has a number of impressive amenities - a fitness center, a pool, a golf course or a hiking trail - you could be charged anywhere from $12 to $40 a day, even if you never use the services. It's called a resort amenities fee, says Bjorn Hanson of Pricewaterhousecoopers.

Some hotels even have what's called an "energy surcharge" fee. It can range anywhere from $3 to $6 a day. And don't forget about that mini bar restocking fee.

You generally know you'll have to pay for any items you take out of the mini bar. But some hotels are now charging restocking fees of $2.50 on the first item the guest removes. So that $2.50 can of soda can become a $5 charge.

2: Watch for rising fees

Cancellation fees are rising fast. It used to be that if you didn't cancel your room by 6 p.m. of the day you were checking in, you would be charged for the first night. But today, if you don't cancel 24, 48 or even 72 hours in advance, you could be on the hook for the entire length of your stay.

Early departure fees are also rising according to Hanson. If you check out a day early, especially at hotels in urban areas, you can be charged $50, or you'll have to pay for the night you didn't stay.

Business center services are also on the rise. It used to be $1 per page if you used the fax. Now it can be $5 for the first page and $1 per page after that.

3: Be a smart consumer

The best way to combat these fees is to nip them in the bud. When making your reservation, ask if there are any fees and surcharges that will be automatically applied to your bill.

Get the name of the person you're talking to. This is going to help if you need to dispute a charge. You can also ask about the fees at check-in, but you won't have as much leverage. You can also dispute fees you see on your bill, but it's not going to be easy.

"Hotels know which fees are most unpopular. Employees are trained how to respond," says Hanson.

But as always, keep your cool and explain your position. Top of page

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Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.