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Still making payments? You are low priority
Unlike previous efforts, the Obama administration's plan is supposed to help people who are at risk of going into default. This measure was intended to aid all those struggling to keep up with payments because they don't want to wreck their credit by missing a month.

But these borrowers report that they are being turned away by their servicers, who say they are working with those in default first. Homeowners still making payments are told to try back in several weeks.

Servicers are required to evaluate borrowers who are not in default according to the program's eligibility criteria, said a Treasury Department spokeswoman.

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Last updated July 06 2009: 3:05 PM ET
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