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Jeffrey Huegel, Auburndale, Fla. - Runaround
Huegel is racing to get a loan modification under the president's plan before his mortgage rate adjusts again in July. He's already paying 9.5% on a loan originally made by Countrywide.

Facing hefty medical bills from surgery and the loss of his overtime, Huegel fell two months behind in payments. He called in March and twice sent in hardship letters to Bank of America, which bought Countrywide. All he's gotten in response was a letter saying that if he didn't catch up with his payments, including late fees, he would fall into foreclosure.

"It's been two months of calling them, getting different people every time I call," said Huegel, who works as a corrections officer. "It's been nothing but a runaround. They just don't care. Rather than let me stay in my home at an affordable interest rate, the bank would rather foreclose and receive nothing. I guess it's better just to let them foreclose because I am fighting a losing battle trying to stay."

A Bank of America spokeswoman said the servicer is reviewing Huegel's case to see whether he qualifies for a modification.

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Last updated July 06 2009: 3:05 PM ET
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