6 of 8
BACKNEXT
Dawn Porter, Alpharetta, Ga. - No help
After losing her job as an interior designer in March, Porter reached out to her bank, Chase, for help with her $960 mortgage payment.

Still current, she hoped to get a modification before falling behind. She faxed in the necessary paperwork and then started calling Chase repeatedly. Porter even resorted to phoning her local congressman for help.

Finally, she was told the bank wasn't helping people who weren't behind until mid-June. She's now waiting to hear back from a representative as to when her application will be evaluated.

"You can't talk to anybody," said Porter, 39. "There's got to be somebody who can get this going. No one knows the steps."

A Chase spokesman declined to comment, but noted that the bank offers the jobless forbearance -- a temporary deferral of payments -- to give them some time to find a new position. If they land new employment, they can re-apply for a modification.

NEXT: Andrew Heidingsfelder, Pa. - Denied

Last updated July 06 2009: 3:05 PM ET
Email | Print | Share  |  RSS
 
google my aol my msn my yahoo! netvibes
Paste this link into your favorite RSS desktop reader
See all CNNMoney.com RSS FEEDS (close)
More Galleries
17 cool gadgets that tease the future Smart telescopes, surveillance for dogs, an electric roadster and more from CES 2018. More
These 12 airplane beds let you really sleep on a flight For the price of a premium class ticket, you may just get a space that's comfortable, private, and quiet enough to ensure a good rest. More
CES 2018 kicks off with oddball gadgets The biggest tech show of the year opened with a collection of quirky gadgets. More

Special Offer