Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

6 of 8
BACKNEXT
Dawn Porter, Alpharetta, Ga. - No help
After losing her job as an interior designer in March, Porter reached out to her bank, Chase, for help with her $960 mortgage payment.

Still current, she hoped to get a modification before falling behind. She faxed in the necessary paperwork and then started calling Chase repeatedly. Porter even resorted to phoning her local congressman for help.

Finally, she was told the bank wasn't helping people who weren't behind until mid-June. She's now waiting to hear back from a representative as to when her application will be evaluated.

"You can't talk to anybody," said Porter, 39. "There's got to be somebody who can get this going. No one knows the steps."

A Chase spokesman declined to comment, but noted that the bank offers the jobless forbearance -- a temporary deferral of payments -- to give them some time to find a new position. If they land new employment, they can re-apply for a modification.

NEXT: Andrew Heidingsfelder, Pa. - Denied

Last updated July 06 2009: 3:05 PM ET
Email | Print | Share  |  RSS
 
google my aol my msn my yahoo! netvibes
Paste this link into your favorite RSS desktop reader
See all CNNMoney.com RSS FEEDS (close)
More Galleries
10 of the best beaches near airports Wait out your layover in the transit lounge? Or grab some sun, sand and surf? More
World's Top Employers for New Grads For an exclusive CNNMoney list, research firm Universum Global surveyed business students at colleges around the world to see where they most want to work. More
A White House press briefing as told by CNN's sketch artist The White House started banning cameras during some briefings, so CNN sent in sketch artist Bill Hennessy. More

Special Offer