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Extreme Customer Service

Do your clients love you?

Surveys show that more consumers than ever are fed up with bad service. Find out how to win and retain new accounts from fast-growing small businesses across the country. (more)

6 firms with extreme customer service

Looking outside of your industry is a smart way to uncover innovative strategies for keeping clients happy. We turned to owners of ventures ranging from a high-tech gym to an online designer shoe boutique for great ideas you can put to work for you today. (more)

5 keys to retaining business

Learn how to differentiate your firm from competitors, keep your team excited about serving your customers, and carve out more time to build your biggest accounts. (more)

Damage-control: Advice from entrepreneurs

Even the most dedicated business owners disappoint a client from time to time. Find out how two determined entrepreneurs turned such situations into opportunities to strengthen their firms. (more)

When it pays to swallow your pride

It is easier than ever for disgruntled consumers to spread the word about their bad experiences. Use these strategies from veteran business owners to rectify mistakes and turn angry complainers into cheerleaders. (more)

Quiz: Does your service stink or shine?

As an insider at your company, you may find it difficult to take an objective look at how effectively you are treating those who pay your bills. Use this quick test to find out whether you need to fine-tune your approach. (more)

Video: Can a blog improve customer relations?

An entrepreneur uses quirky missives to enhance shoppers' enjoyment of his product. Will his approach work for you? (more)

FORUM

Firms that pamper with pride

Let us know which companies have impressed you with their attention to your needs. (more)

No respect at all

What outfits have treated you poorly? What did they do wrong? (more)

Regaining lost deals

Has your company ever messed up its relationship with an important customer? How did you rectify the situation? (more)

MORE STORIES

What is elite service worth?

An expert on profitability offers smart advice on pricing. (more)

Shedding non-buying "customers"

FSB's Anne Fisher helps a company owner plagued by walk-in shoppers who never make purchases. (more)

Smart blogging

Sharing important information with clients online can foster good relations - if you do it effectively. (more)

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