Looking outside of your industry is a smart way to uncover innovative strategies for keeping clients happy. We turned to owners of ventures ranging from a high-tech gym to an online designer shoe boutique for great ideas you can put to work for you today. (more)
It is easier than ever for disgruntled consumers to spread the word about their bad experiences. Use these strategies from veteran business owners to rectify mistakes and turn angry complainers into cheerleaders.
As an insider at your company, you may find it difficult to take an objective look at how effectively you are treating those who pay your bills. Use this quick test to find out whether you need to fine-tune your approach.