Google wants something for nothing
Tech Daily - The Internet giant responds to charges that it reversed course on a key Internet concern: Should providers be able to buy a 'fast track' to the Web?
SAN FRANCISCO (Fortune) -- The Wall Street Journal unleashed a firestorm last week with a page-one article titled, "Google wants its own fast track on the Web." The Journal knew this headline and the words that ran below it would be incendiary.
Google (GOOG, Fortune 500), you see, supports a badly and wonkily named policy called "network neutrality." It basically argues that everyone - and every company - should have equal access to the Internet. This is a peace-love-and-understanding concept, like advocating access to shelter, food and electricity.
In even simpler terms, Google - and most of Obama-supporting, technology-loving Silicon Valley - thinks that big, bad telephone companies, who paid to build the Internet, should charge every taker the same amount for Internet access, no matter how greedily they consume it.
Broadband, in Google's eyes, is akin to water: It's there for the taking. And if you think otherwise, well, you must be incredibly thick - and/or a phone company executive or lobbyist.
The Journal's suggestion, then, that Google was reversing itself and now supporting a "fast track," which is code language for giving some content providers preferential treatment on the Internet in return for higher payments, was certain to rile up the company that does no evil.
Oh, it was riled.
By 14 minutes after midnight on the day the Journal's story ran, Richard Whitt, Google's "Washington Media and Telecom Counsel," (translation: chief nabob of net neutrality) wrote on Google's Public Policy Blog on why the Journal was "confused."
The article, wrote Whitt, "is based on a misunderstanding of the way in which the open Internet works." (It is standard operating procedure in Washington, of course, to insinuate stupidity as a way of attacking one's critics. When the insinuator insinuates, however, it's usually a sign the bomb thrower has hit its target.)
As with all wonky subjects, this one is tough to summarize. But here goes.
The Journal article disclosed for the first time that Google has approached Internet service providers about paying for a "fast lane" for its content - a proposal that, if true, strikes at the heart of the net neutrality debate. Internet service providers like AT&T (T, Fortune 500) and Verizon (VZ, Fortune 500) believe they should be able to charge bandwidth hogs like Google tiered pricing: faster access for more money, simple rates for slower access, and so on.
Google denies it's seeking preferential access. Instead, it wants to pay Internet service providers to put its computers in the same room as their computers - an industry practice known as "co-location." Doing so helps the Internet run faster - to the benefit of Google and its users.
Google insists that, by talking to ISPs about a co-location arrangement, it isn't changing course on net neutrality. No one, it says, should have to pay more for Internet access, which the company somehow distinguishes from computer location access.
What's at issue is whether Google's relationship with the phone companies was secret, whether it represents a backing off of Google's net-neutrality philosophy, and where President-elect Barack Obama actually stands on an amorphous issue to which he paid considerable lip service during the campaign.
Google has its critics. Scott Cleland, an independent research analyst and noted anti-net neutrality advocate, suggests Google got burned by its attempt to gain a competitive advantage. ISPs, after all, don't have enough physical space to accommodate every Internet company that wants to co-locate.
"Google probably would have gotten greater benefit of the doubt in the WSJ article," wrote Cleland on his blog, "had it been open and transparent in its attempt to benefit specially from smart network innovation and a free market Internet, and if the secret effort would have benefited Google's dwindling competitors as well."
The bottom line here isn't the fine points of public policy. The main thing is attitude. The Web culture thinks things should be free. Internet access is a commodity. Music videos are for the taking. (See the breakdown in talks between Warner Music (WMG) and YouTube, which is owned by Google.)
The Internet has also trained a new generation of consumers to believe information is free. Consider a particularly thoughtful article on the subject of newspapers by The New Yorker's James Surowiecki. "For a while now, readers have had the best of both worlds: all the benefits of the old, high-profit regime -intensive reporting, experienced editors, and so on - and the low costs of the new one," he wrote. "But that situation can't last. Soon enough, we're going to start getting what we pay for, and we may find out just how little that is."
It's a sentiment Google seems already to have considered - even if it won't say so. 
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