Email | Print    Type Size  -  +

Goodbye, PC (and Mac). Hello, services.

These days, online services and applications are sexy. Hardware? Not so much.

By Jon Fortt, senior writer
Last Updated: February 4, 2009: 12:28 PM ET

What do you think of Obama's crackdown on bank CEO pay?
  • It will force banks to act more responsibly
  • It's unwarranted interference in business
  • It will make no difference

SAN FRANCISCO (Fortune) -- Our love affair with PC hardware may be waning in this recession. Instead, we're smitten with services.

We still like the results of computing - we couldn't have services like our beloved YouTube, Facebook or iTunes without warehouses full of servers somewhere, processing bits. But there are signs that we're burning out on buying traditional computers.

Look at the numbers. PC sales are off. So are Intel's (INTC, Fortune 500) earnings (down 90% from a year ago), and Microsoft's (MSFT, Fortune 500) (down 11%). And computer retail? Let's not even talk about the woes of Circuit City or CompUSA.

Even cell phone sales are suffering, but at least there's excitement at the high end with the iPhone, BlackBerry, and upcoming Palm Pre - all of which blend computer-like features with pocketable convenience. Contrast that with PC-land, where the only sustained buzz appears to be around low-end netbooks.

Businesses are shifting the focus of their tech spending as well. Consider Dell (DELL, Fortune 500), the hardware giant. When Dell hosts dozens of corporate technology buyers near its headquarters this week, a prominent theme will be how to get by with less technology gear, says outgoing Dell Chief Information Officer Steve Schuckenbrock. That might sound self-defeating, but rather than try to sell customers a lot more hardware, Dell will focus on offering them - get this - advice on how to be more efficient.

The services racket, meanwhile, is going gangbusters. Again, some numbers: IBM's (IBM, Fortune 500) earnings rose 12% despite the economic meltdown, largely thanks to a services arm that uses IBM technology and smarts to solve customer problems. (IBM's hardware business, meanwhile, was off 20%.)

Google (GOOG, Fortune 500) - which is really a glorified advertising service - recently turned in quarterly results that were stronger than analysts expected. (CRM), the poster child for online business services, said sales rose 43% in the most recent quarter.

What do these companies have in common? They don't try to fuel growth with big-ticket hardware sales. Instead, they sell service contracts or online software, part of a pitch to save customers money. These days, that pitch is resonating.

As Salesforce CEO Marc Benioff said back in November: In this economy, "customers are not going to bring out their checkbooks for the cost and risk and complexity of big database purchases, or application server purchases, or data center purchases." They're buying more services, and fewer servers.

What does this mean for tech? Hardware certainly isn't dead, but our relationship with it may be changing.

For consumers, it could mean a rapid shift toward cheaper gadgets. In the past, the masses continually needed expensive new computers for word processing, web surfing, photo editing, etc., and bought more powerful PCs. Maybe now folks mostly want devices that let them connect to Internet-based services, send a few Tweets, or upload a quick video - tasks that don't require the most powerful gear.

It's possible that as a result, consumers will buy more netbooks and smartphones, but fewer full-fledged PCs. In the short term, that might seem like bad news for PC industry stalwarts like Intel, Microsoft, Hewlett-Packard (HPQ, Fortune 500) and Dell - but there also could be opportunities for them to make money by growing their business selling the lower-cost devices.

What does it mean for businesses? So far, it means more outsourcing. The benefit is pretty straightforward: Rather than keep your own I.T. staff, buy your own computers and software and struggle to make it work, you can pay an outsourcing company a flat fee to handle those headaches. These days that idea is so popular that IBM saw its North American outsourcing business grow 45% last quarter, a spokesman told me. (See editor's note below)

As quickly as business conditions are changing, the technology services could still stumble in 2009. But so far, they're looking better than hardware.

--Editor's note: A previous version of this story reported that an IBM spokesman said the company's North American outsourcing business grew 34% last quarter. It grew 45%. To top of page

Company Price Change % Change
Ford Motor Co 8.29 0.05 0.61%
Advanced Micro Devic... 54.59 0.70 1.30%
Cisco Systems Inc 47.49 -2.44 -4.89%
General Electric Co 13.00 -0.16 -1.22%
Kraft Heinz Co 27.84 -2.20 -7.32%
Data as of 2:44pm ET
Index Last Change % Change
Dow 32,627.97 -234.33 -0.71%
Nasdaq 13,215.24 99.07 0.76%
S&P 500 3,913.10 -2.36 -0.06%
Treasuries 1.73 0.00 0.12%
Data as of 6:29am ET
More Galleries
10 of the most luxurious airline amenity kits When it comes to in-flight pampering, the amenity kits offered by these 10 airlines are the ultimate in luxury More
7 startups that want to improve your mental health From a text therapy platform to apps that push you reminders to breathe, these self-care startups offer help on a daily basis or in times of need. More
5 radical technologies that will change how you get to work From Uber's flying cars to the Hyperloop, these are some of the neatest transportation concepts in the works today. More

Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.