The city of Hoboken, N.J., signs a deal to have Robotic Parking operate its Garden Street Garage, tripling the number of available spaces by shuffling cars in and out through automated lifts.
When Robotic hikes its monthly fees by 20 percent, however, Hoboken officials give the company the boot.
One small problem: Robotic's employees are the only ones who know how to operate the system, and the company disables its software, trapping dozens of customers' cars in the garage for days. After a court order restores its control of the garage, Hoboken pays $1.9 million to another firm to install a new system.
