NEW YORK (CNNMoney.com) -- Landlords who won't exterminate roach-infested apartments. Debt collectors' harassing phone calls. Companies that sell timeshares for a fee -- then disappear with the money.
These are just a few of consumers' biggest complaints, according to a survey released Tuesday by the National Association of Consumer Agency Administrators and the Consumer Federation of America. To come up with their data, the two groups polled state and local consumer protection agencies.
Here's the list of the top 10 areas that generated the most consumer complaints last year.
No. 1: Autos. Car-related complaints were also the No. 1 spot in 2008. Among the frustrations: misrepresenting vehicles for sale; lemons; faulty repairs; leasing and towing disputes.
No. 2: Credit/Debt. Billing and fee disputes; mortgage-related fraud; credit repair; debt-relief services; predatory lending; illegal or abusive debt collection tactics.
No. 3: Home improvement/Construction. Shoddy work; failure to start or complete the job.
No. 4: Utilities. Service problems or billing disputes with phone, cable, satellite, Internet, electric and gas services.
No. 5: Retail sales. False advertising and other deceptive practices; defective merchandise; problems with rebates, coupons, gift cards and gift certificates; failure to deliver.
No. 6: Services. Misrepresentations; shoddy work; failure to have required licenses; failure to perform.
No. 7: Internet sales. Misrepresentations or other deceptive practice; failure to deliver online purchases.
No. 8: Household goods. Misrepresentations; failure to deliver; faulty repairs in connection with furniture or appliances.
No. 9 (tie): Landlord/Tenant. Unhealthy or unsafe conditions; failure to make repairs or provide promised amenities; deposit and rent disputes; illegal eviction tactics.
No. 9 (tie): Home solicitations. Misrepresentations or failure to deliver in door-to-door, telemarketing or mail solicitations; do-not-call violations.
No. 10: Health products/services. Misleading claims; unlicensed practitioners; failure to deliver.
Regulators are set to vote Tuesday on the so-called Volcker rule, a piece of the 2010 Dodd-Frank financial reform law intended to stop banks from taking excessive risks with federally insured deposits. More
The American Dream is supposed to mean that through hard work and perseverance, even the poorest people can make it to middle class or above. But it's actually harder to move up in America than it is in most other advanced nations. More
You have to search the fine print on Tegu's toy block set to find any hint of the company's plan to make one of Central America's poorest cities a better place. More
As usual, Congress has left all the year's major fiscal decisions to the last minute. More