Verizon to give refunds to 15 million customers



(CNN) -- Verizon Wireless said Sunday it will refund about 15 million of its customers because the company incorrectly charged them for data sessions.

Over the past few years, some 15 million Verizon (VZ, Fortune 500) customers who did not have data plans were billed for sessions on their phones that they did not initiate, said Mary Coyne, the company's deputy general counsel, in a statement.

She added the majority of data sessions involved minor exchanges caused by built-in software. Others involved opening the Web, which should not have incurred charges, she said.

"We have addressed these issues to avoid unintended data charges in the future," Coyne said. "Our goal is to maintain our customers' trust and ensure they receive the best experience possible."

Current customers will receive notification of credits on their October or November bill of between $2 and $6 in most cases, while former customers can expect to receive a refund check in the mail. Some will receive larger credits or refunds.

A Federal Communications Commission spokeswoman said in a prepared statement that "Verizon itself has put the amount of overcharges at more than $50 million, dating back two years."

The agency began investigating the matter 10 months ago after consumers complained, the spokeswoman added.

"Consumers have a right to receive straight bills and to get straight answers when they question them," she said. "We're gratified to see Verizon agree to finally repay its customers."

But the FCC still has concerns about the issue, the spokeswoman said, and an investigation will continue -- which could lead to "additional penalties" for Verizon. To top of page

Frontline troops push for solar energy
The U.S. Marines are testing renewable energy technologies like solar to reduce costs and casualties associated with fossil fuels. Play
25 Best Places to find rich singles
Looking for Mr. or Ms. Moneybags? Hunt down the perfect mate in these wealthy cities, which are brimming with unattached professionals. More
Fun festivals: Twins to mustard to pirates!
You'll see double in Twinsburg, Ohio, and Ketchup lovers should beware in Middleton, WI. Here's some of the best and strangest town festivals. Play
Index Last Change % Change
Dow 17,625.89 -104.22 -0.59%
Nasdaq 4,983.42 -25.79 -0.51%
S&P 500 2,066.08 -10.70 -0.52%
Treasuries 2.29 -0.10 -4.14%
Data as of 9:49am ET
Company Price Change % Change
Bank of America Corp... 16.79 -0.24 -1.41%
Apple Inc 125.32 -1.12 -0.89%
Humana Inc 188.00 0.50 0.27%
JPMorgan Chase and C... 66.87 -0.65 -0.96%
General Electric Co 26.50 -0.28 -1.03%
Data as of 9:35am ET
Sponsors

Sections

Embattled Greek Finance Minister Yanis Varoufakis has resigned his post, saying the move could help Prime Minister Alexis Tsipras reach an agreement with creditors. More

Entrepreneur Guillaume Gauthereau is on a mission to build a 50 to a 100 acre sanctuary in New York to provide refuge to honey bees. More

The most expensive schools in the nation are charging close to $50,000 a year in tuition and fees alone. More