Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

No love: Groupon users revolt against FTD deal

By Jessica Dickler, staff writer

NEW YORK (CNNMoney) -- A day after Groupon offered $20 off of $40 worth of flowers and gifts from FTD, users are calling the deal a scam.

The coupon, which nearly 3,300 people bought, directed buyers to a special FTD website -- FTD.com/groupon -- to take advantage of the offer. The problem, users said, was that prices were higher than on the regular website, effectively diminishing the value of the deal.

In fact, it appeared that a Valentine's Day bouquet would cost more if users redeemed their Groupon.

"What a scam. The ftd groupon site has a price $10-$20 more than their own site. So basically you didn't save anything," Joann L. wrote in the comments section of Groupon's site

"Yes -- groupon, refund my money! The ftd.com/groupon site has higher prices than the regular site," echoed another user.

Disgruntled shoppers also noted that high service and shipping charges further depleted the voucher's value. Others found that bouquets would not be delivered before Feb. 15, the day after Valentines Day.

In response to the negative feedback, Groupon closed the deal a day early.

"It was way too big of a headache for our customers and that isn't how Groupon treats people," Groupon's spokeswoman Julie Mossler said in an email to CNNMoney.

The deal's original terms were that the Groupon could not be combined with other offers and discounts, which are already calculated in at the regular FTD.com site. But both Groupon and FTD acknowledged that the deal was confusing and apologized.

"We understand that some Groupon customers were disappointed they were unable to combine the discounts," said FTD Group President Rob Apatoff in a prepared statement. "We apologize for any confusion this offer may have caused."

FTD set up a phone line specifically for Groupon customer care: 855-645-6214 and Groupon said customers are welcome to email support@groupon.com for a credit or refund.

"To make this right, we've worked together with FTD to make sure that discounts available on FTD.com will now also be available to use with your Groupon. For those of you who already purchased items that were on sale on FTD.com, FTD will automatically issue you a refund on the credit card you used with the difference as additional savings," Groupon said in an email to its customers.  To top of page

Overnight Avg Rate Latest Change Last Week
30 yr fixed3.92%3.92%
15 yr fixed2.99%2.98%
5/1 ARM3.26%3.12%
30 yr refi4.01%3.98%
15 yr refi3.08%3.04%
Rate data provided
by Bankrate.com
View rates in your area
Find personalized rates:
Index Last Change % Change
Dow 17,798.49 -14.90 -0.08%
Nasdaq 5,127.53 11.38 0.22%
S&P 500 2,090.11 1.24 0.06%
Treasuries 2.22 -0.01 -0.31%
Data as of 11:10am ET
Company Price Change % Change
General Electric Co 30.36 0.00 0.00%
Bank of America Corp... 17.48 0.04 0.23%
HP Inc 12.61 -0.03 -0.24%
Pfizer Inc 32.79 -0.08 -0.24%
Walt Disney Co 115.13 -3.54 -2.98%
Data as of Nov 27


Sumner Redstone, the media mogul who controls Viacom and CBS, is at the center of a legal dispute. One side says he is practically unable to make decisions for himself. The other says he is "engaged and attentive." More

Nearly six in ten black Americans surveyed by CNN/Kaiser Family Foundation say that they or a close friend or family member have been incarcerated -- and a majority of them come from low-income households. That leaves the many families of inmates in a precarious financial situation. More

Watsi crowdfunds donations to cover healthcare costs of those in need. And it's seeing a surprising trend: micro-donations via the popular Chinese social networking app, WeChat. More

Hive, a startup funded by the UN, is tasked with getting more Americans engaged with the refugee crisis. More

Shoppers around the country braved the crowds to get their hands on the best Black Friday deals. More