NEW YORK (CNNMoney) -- The government received more than a million consumer complaints last year, with identity theft enraging the most people.
The Federal Trade Commission counted 250,854 complaints about identity theft in 2010, according to a report issued Tuesday. That was 19% of the 1.3 million total complaints the agency received, putting it at the top of the consumer complaint list for the 11th year in a row.
The most common form of identity theft was through fraudulent government documents. Credit card fraud garnered the second highest number of identity theft complaints, followed by phone and utilities fraud. Overall, Florida residents reported the highest per capita rate of identity thefts.
After identity theft, debt collection racked up the second highest number of complaints, making up 11% of overall complaints. Internet services and prizes, sweepstakes and lotteries each accounted for 5% of complaints, followed by shop-at-home and catalog sales, which made up 4%.
Fraud-related complaints accounted for 54% of total complaints, with consumers reporting that they were scammed into paying more than $1.7 billion -- or a median of $594 per person -- last year.
About 45% of consumers reporting fraud said that transactions were initiated by e-mail; 11% said they were lured through a website.
For the first time, imposter scams -- where scammers pose as friends, family, government agencies or companies to trick consumers into sending them money -- were also among the top 10 complaints.
|Overnight Avg Rate||Latest||Change||Last Week|
|30 yr fixed||3.81%||3.87%|
|15 yr fixed||3.05%||3.09%|
|30 yr refi||3.79%||3.84%|
|15 yr refi||3.06%||3.07%|
Today's featured rates:
The computer failure that forced British Airways to cancel thousands of flights could end up costing the airline $100 million in compensation and other losses. More
After growing up in poverty, Javier Galvan found stability by joining the U.S. Marine Corps. The experience helped him recognize his potential and put him on the path to med school. More
Ease into summer with these gadgets for playing, relaxing and taking selfies. More
In 1998, Ntsiki Biyela won a scholarship to study wine making. Now she's about to launch her own brand. More
Betsy DeVos oversees a $1.3 trillion student debt program that touches 42 million Americans. Many borrowers complain about the servicing they receive. More