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Pens, paper and a good sense of humor are essential tools for Galactic's delivery staff. Bonahoom's management toolbelt is filled with business skills he learned as a finance major at University of Wisconsin at Madison and while working for Piper Jaffray, an investment bank in Minneapolis.

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Last updated March 04 2008: 10:15 AM ET
Photographs by Mark Peterson/Redux for Fortune Small Business
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